Assistant Manager/Shift Leader
The assistant manager assists the general manager to ensure operations run smoothly. The thought process is that if the franchisee opens multiple locations, the assistant manager will one day become a general manager. Since this is the case, most of the assistant manager’s responsibilities fall in line with the general manager. The assistant manager’s responsibilities include, but are not limited to the following:
Place vendor food orders for delivery to restaurant
Record weekly inventory of restaurant food and supplies
Manage an open, mid-day, and closing shift
Ensure checklists such as opening/mid-day/closing, temperature, prep, safety and sanitation, and such are being completed daily
Operate all kitchen equipment including fryers, the wok station, the painting station, etc.
Prep food items in accordance with recipe manual and prep list when necessary
Position food items and smallware's in an organizational way in the restaurant
Handle guest complaints
Ensure the guest hospitality standard is upheld
Perform the proper cash handling procedures, specifically for opening and closing
Bring deposits to bank
Perform refunds, voids, comps, and checkouts
Wash, rinse, and sanitize used dishes if necessary
Unload trash can and transport trash to dumpster
Minimum Qualifications
Ability to remain in an upright stationary position for eight plus hours a day
Ability to change stationary positions frequently throughout shift
Ability to move around the restaurant frequently throughout the day
Ability to transport items up to fifty plus pounds around the restaurant
Ability to move fryer baskets filled with items in and out of fryers
Ability to read and write effectively
Ability to observe details at close range
Ability to count money